Shipping
We ship to the US and Canada.
How it gets to you
Three steps, one tracking number
Every order follows the same path. Shipping is free on both sides of the border.
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1
Order placed
You get an order confirmation by email straight away. Nothing else is needed from you.
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2
Processed and dispatched, 1 to 3 business days
Your cap is picked and handed to the carrier. Orders are not processed on weekends or holidays.
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3
Delivered to your door
8 to 15 business days in the US, 15 to 30 business days in Canada, counted from dispatch.
Delivery windows
Where you are changes the wait
Total time is processing plus delivery, in calendar time, so you can plan around it.
United States
- Processing1 to 3 business days
- Delivery8 to 15 business days
- Total from order2 to 3 weeks
- ShippingFree
Canada
- Processing1 to 3 business days
- Delivery15 to 30 business days
- Total from order3 to 8 weeks
- ShippingFree
Tracking
Following your order
Emailed the day it ships
Your tracking number arrives by email the same day your order leaves the warehouse. Check your spam folder if you do not see it.
Give the first scan a few days
Allow 3 to 5 business days after you get the number for the first scan to appear. A quiet tracking page in that window is normal.
Track any time at tryfrostly.store/apps/parcelpanel.
Good to know
- All orders are shipped from our fulfillment partner.
- We do not ship to addresses outside the US and Canada at this time.
- Orders are not processed on weekends or holidays.
- Customs processing can add days to the window and is outside our control. Any import duties or taxes are the responsibility of the buyer.
- If your order has not arrived within 25 business days of your shipping confirmation, contact us and we will investigate with the carrier, then reship or refund, whichever you prefer.
Waiting on something?
Tell us your order number and we will chase it down. Real replies, usually inside one business day.
Email tryfrostly@outlook.comFull legal terms live in the shipping policy.